Q. What is the difference between `tonnes` and `cubic meters`?
A. For products that are unaffected by water (eg. gravel), are measured in tonnes, while products that differ significantly in weight when water/rain is added (eg. mulch), are measured in cubic meters. This ensures that the customer will pay for the product and not the water that may be held within the product.
Q. Are delivery costs calculated using tonnes or cubic meters?
A. Delivery costs are calculated by weight using tonnes. For products that are measured by volume (eg. cubic meters), an estimate of weight is used to convert the volume to a weight purely for the purpose of calculating the delivery cost. In this instance, the product itself is not charged by weight.
Q. Can I do mixed loads?
A. Yes, you are able to mix loads, however there may be some mixing of products upon delivery. Therefore to minimise the possibility of mixing, we only allow 2 products to be mixed up to a total of 3 units, where a unit can be either a tonne or cubic metre. See the delivery page for more information.
Q. Do you accept credit cards?
A. Yes. Currently we accept Visa and Mastercard credit cards only. We do not currently accept any other type of credit card.
Q. Do you accept cash or cheque payments?
A. No. In order to minimise transaction costs and keep prices down for all our customers, we only accept credit card as a means of payment.
Q. If there is something wrong with my order, can I get a refund or return it?
A. Yes in most circumstances. For full details please refer to our Refund & Returns Policy.
Q. Can I check what my order will cost before I am charged?
A. Yes. The order process steps you through all the calculations of delivery and products before any payment is processed.
Q. What is the cost of delivery?
A. For details of delivery costs, please refer to our Delivery & Returns page.
Q. Does Instant Landscaping Supplies track personal information?
A. Yes, but only to a limited extent and we do not on sell this information to third parties. For full details please refer to our Privacy Notice.
If you have any further questions please contact us via our contact us page.
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